Almost every department experienced an increase in employee engagement.

7 of 8 engagement drivers increased including Departmental Relationships (increased by 25 per cent), Manager Relationships (increased by 22 per cent) and Senior Management Relationships (increased by 15 per cent).

89 per cent of employees agreed/strongly agreed that they are very proud of the work they do, up 5 per cent from the 2019 survey results.

The City of Guelph Satisfaction Survey is scheduled to be conducted in Q2 2022.

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In 2022, building on information reported in KPMG Service Rationalization and Digitization reports, the City will develop a customer service inventory and customer satisfaction measurement framework. As more City services are digitized over the coming years, this KPI will be updated to reflect customer satisfaction, and performance reporting will focus on service experiences and outcomes through all service channels.

City of Guelph undertakes this process of getting our credit ratings from Standard & Poor (S&P) during August of every year.

S&P is an independent company that looks at corporations around the world and analyses their capacity to meet financial obligations. According to S&P, the City of Guelph’s AA+ rating signifies its ability to meet its financial commitments is between very strong and extremely strong.

From 2015 to 2021 City of Guelph maintained AA+ stable outlook.

City of Guelph participates in an annual municipal study by BMA Management Consulting (BMA), which provides for municipal comparisons of various financial, socio economic and affordability indicators

BMA computes ‘Total taxes and Water and Wastewater costs (Total Tax and Rate burden) as a percentage of household income’ as part of this study. This metrics tells what percentage of household income goes to fund municipal services on a typical household.

The approach used by BMA to calculate taxes as a percentage of income was to compare the average income in a municipality from the year’s Manifold Data Mining report (BMA’s source) against the tax burden on a typical home in the municipality using weighted median dwelling values and applying the year’s residential tax rates for each Municipality. Water and Wastewater costs on a typical residential property are computed assuming an average annual consumption of 200 cubic meters.

Historical data for this KPI: 2016-4.8%, 2017-5%, 2018-5%, 2019-5%, 2020-5.1%

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